Privacy Policy

Last updated: 19 July 2026

This Privacy Policy explains how The Operator ("we", "us", or "our"), the operator of the website at theoperator.ca (the "Site"), collects, uses, and protects information when you visit the Site or contact us. By using the Site, you agree to the practices described here. If you do not agree, please do not use the Site.

1. Information we collect

We collect two kinds of information:

• Information you provide. If you contact us by email or through a form on the Site, we collect the details you choose to send us, such as your name, email address, and the content of your message.
• Information collected automatically. Like most websites, our servers record standard technical data when you visit, which may include your IP address, browser type, device and operating system, the pages you view, the date and time of your visit, and the page that referred you. This data is used to operate and secure the Site.

2. Cookies and similar technologies

The Site may use cookies or similar technologies that are necessary for the Site to function and, where enabled, to understand general usage so we can improve the Site. You can control or disable cookies through your browser settings. Blocking some cookies may affect how parts of the Site work.

3. How we use information

We use the information we collect to:

• respond to your enquiries and communicate with you;
• operate, maintain, secure, and improve the Site;
• detect, prevent, and address abuse, fraud, or technical problems; and
• comply with our legal obligations.

We do not sell your personal information.

4. Consent and legal basis

We handle personal information in accordance with Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA). We rely on your consent to collect and use the information you provide, and on our legitimate interest in operating and protecting the Site, and on compliance with legal requirements where applicable. You may withdraw your consent at any time, subject to legal or contractual limits, by contacting us.

5. How we share information

We do not sell or rent your personal information. We may share it only in these limited situations:

• Service providers. With trusted providers who help us run the Site, such as hosting and email delivery, who are permitted to use it only to provide those services.
• Legal reasons. Where required by law, regulation, legal process, or a lawful government request, or to protect the rights, property, or safety of The Operator, our users, or others.
• Business changes. In connection with a merger, acquisition, or transfer of assets, in which case we will continue to protect your information under this Policy.

6. Data retention

We keep personal information only for as long as needed for the purposes described in this Policy, or as required by law, after which we delete or anonymize it.

7. Security

We use reasonable technical and organizational measures to protect information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights and choices

Subject to applicable law, you may request to access, correct, update, or delete the personal information we hold about you, and you may withdraw consent. To make a request, email us at [email protected]. You also have the right to make a complaint to the Office of the Privacy Commissioner of Canada or your local privacy regulator.

9. International visitors and data location

The Site is operated from Canada. If you access it from outside Canada, your information may be processed and stored in Canada, where privacy laws may differ from those in your location. By using the Site, you consent to this processing.

10. Third-party links

The Site may link to websites we do not control. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing information.

11. Children's privacy

The Site is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

12. Changes to this Policy

We may update this Policy from time to time. The date at the top shows when it was last revised. Changes take effect when posted, and your continued use of the Site means you accept the updated Policy.

13. Contact us

For any question or request about this Policy or your information, contact us at [email protected].